Frequently Asked Questions
Everything you need to know about your 3.1 Phillip Lim experience.
What is your return policy?
We accept returns on full-price items within 14 days of delivery, provided the merchandise is in its original condition with all tags and packaging intact.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we offer worldwide shipping to most countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.
How do I care for my 3.1 Phillip Lim leather goods?
To maintain the quality of your leather items, avoid exposure to direct sunlight and moisture. We recommend using a professional leather cleaner and storing items in the provided dust bag when not in use.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please refer to our returns process if you need to send an item back.